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Constituent Service Representative (District Office) – Congresswoman Katherine Clark (D-MA)

The District Office of Congresswoman Katherine M. Clark is currently accepting applicants for the position of Constituent Service Representative (CSR). The CSR monitors and updates the Member and District Director on district and local issues as well as serves as a liaison to federal, district, and local agencies for the member and constituents.

This position is responsible for a wide range of outreach, relationship management, event coordination, and correspondence. We’re looking for someone who has great judgment, keen political skills, is quick on their feet and ready to seize opportunities (or create them). The ideal candidate is fast but highly detail oriented, and is a strong written and oral communicator.

Essential Job Functions Required:

• Acts as the representative for the Congresswoman within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies;
• Informs the Congresswoman and the District Director of all happenings in his or her assigned geographic & issue areas by screening district media sources and interacting with constituents;
• Acts as a liaison to local, state and federal officials and other persons or groups to form effective relationships for the Member;
• Manages at least 1 casework assignment area & assesses casework for problems requiring legislative action and makes recommendations to the District Director and/or Chief of Staff;
• Monitors scheduled district meetings for the Member with constituents;
• Screens and refers cases, when appropriate, to other district offices;
• Prepares periodic reports for the District Director on pending cases and district activities in his or her assigned geographic & issue areas;
• Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;
• Maintains up-to-date files on all cases and categories of information of importance to the office;
• Performs other duties as assigned.

This is a full time position.

Education, Skills, & Knowledge Required:

• 3-5 years relevant experience required; experience with the military & veteran’s issues or SSDI preferred.
• Exceptional written & oral communication, organizational and project management skills with an overall execution orientation; track record of effectively managing complex, multi-stakeholder projects;
• Thorough knowledge of legislative process and of House organization and procedures;
• Thorough knowledge of local, state and federal agencies and departments;
• Knowledge of all issues and events in the district in which the Congresswoman is involved;
• Strong political instincts, and a proactive entrepreneurial mindset;
• Grace under pressure; ability to delegate, communicate, and act decisively as well as adapt well to changing priorities;
• Availability & ability to work long, irregular hours including evenings and weekends;
• A professional style that includes flexibility, evenness, and sense of humor.

Interested applicants should submit a cover letter, resume, & 2 writing samples to: Jobs.MA05@mail.house.gov.

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