Conservative Florida member has an opening for a caseworker in the district office.

SUMMARY:

The Caseworker acts as a liaison to federal agencies for constituents and answers casework correspondence and verbal communications with constituents.

ESSENTIAL JOB FUNCTIONS:

Acts as the representative for the Congressman within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal agencies;

Handles casework assignments at the direction of the Director of Casework;

Assesses casework for problems requiring legislative action and makes recommendations to the Director of Casework, District Director and Chief of Staf;

Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;

Maintains up-to-date files on all cases and categories of information of importance to said cases;

Meets attendance requirements as established by the office;

Maintains a good working relationship with the congressional staff, and constituents;

Accepts performance-based criticism and direction;

Works well under pressure and handles stress;

Performs other duties as assigned.

EDUCATION (OR EQUIVALENT EXPERIENCE):

At least 2 years of experience; strong academic credentials. Alternatively, 2 years of related experience or training in customer/constituent relations or equivalent experience.

SKILLS AND KNOWLEDGE REQUIRED:

Bilingual speaking preferred but not required.

Strong oral and written communication skills;

Thorough knowledge of federal agencies and departments;

Professional telephone manner;

Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.

Ability to perform the essential job functions above;

Ability to work cooperatively and courteously with others;

Thoroughness and careful attention to detail;

Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities;

Knowledge of office policies, practices, and confidentiality procedures;

Knowledge of office computer applications; and

Proficiency in word processing.

To apply please submit a resume and cover letter to fl.conservativerep@gmail.com.

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