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Appointment Desks Manager – Senate Sergeant at Arms

The Senate Sergeant at Arms is seeking an Appointment Desks Manager to direct the day-to-day operation of the Senate Appointment Desks. The incumbent manages and evaluates the work of Appointment Desk staff, developing work schedules, managing daily work flow, and ensuring the proper handling of all informational and security support work; clearing official visitors, escorting senior-level officials, and issuing visitor badges; supervising section staff by providing direction, setting priorities, assisting with problem resolution, reviewing and evaluating work, counseling staff and conducting performance reviews; providing training and guidance to the Senate community on protocol, proper usage and identification of official business visitor badges and the visitor clearance system; serves as internal security check-point for all visitors to office areas within the U.S. Capitol; verifies credentials and confirms appointments to ensure that only authorized people are admitted; resolves scheduling questions for guests arriving to see Senators and Senate staff; escorts visiting dignitaries and high-level government officials to appointments in various locations. Qualified candidates will possess an Associate’s degree and five to eight years of professional experience involving public contact and customer service, preferably in an environment where security is of the highest importance; or any equivalent combination of education and experience that provides: knowledge of the U.S. Capitol building and Senate community; U.S. Senate rules and protocol; ability to establish and maintain effective working relationships with Senate staff, SAA employees, USCP and the public; ability to listen carefully and respond effectively to requests from Senators, dignitaries, and a wide variety of other visitors; ability to communicate effectively, and exercise sound judgment to act quickly in screening visitors and determining access. All applicants should submit a U.S. Senate Sergeant at Arms Application for Employment found at http://www.senate.gov/employment/saa/positions.htm#1  with a cover letter and current resume to resumes@saa.senate.gov by Friday July 8, 2016.

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